mybaji Frequently Asked
Questions

mybaji requires KYC (Know Your Customer) verification before processing your first withdrawal. You will need to submit a clear photo or scan of a valid Bangladesh National Identity Card (NID), passport, or birth certificate, along with a selfie holding the document. Verification is typically completed within one business day. Submitting accurate documents at registration speeds up the process considerably and prevents delays when you are ready to withdraw.

No — mybaji strictly allows one account per person. Duplicate accounts are a violation of mybaji's Terms & Conditions and will result in all accounts being closed, any pending withdrawals being voided, and bonus winnings being forfeited. If you have lost access to your original account, contact mybaji support at [email protected] rather than creating a new one. Our team will help you recover access securely.

You can reset your mybaji password using the "Forgot Password" link on the login page. Enter your registered mobile number and mybaji will send a one-time reset code via SMS. Enter the code, set a new password, and log back in. If you no longer have access to your registered mobile number, contact [email protected] with your account details and identity document to complete a manual recovery.

To permanently close your mybaji account, send a written request to [email protected] with the subject line "Account Closure Request." Include your registered mobile number and full name. Any remaining balance will be returned to your verified bKash or Nagad account within five business days of the closure being processed. If you are closing your account due to concerns about problem gambling, mybaji also offers self-exclusion — a formal tool that prevents re-registration for a set period.

bKash deposits on mybaji are credited to your account balance within minutes in most cases. Once you initiate the payment through bKash and confirm with your PIN, mybaji's system processes the transaction automatically. During peak periods — such as BPL match days or major IPL fixtures — there may be a delay of up to 10 minutes. If your deposit has not appeared after 30 minutes, contact mybaji support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on mybaji is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though very large single deposits may require additional verification. mybaji recommends setting a personal deposit limit through the responsible gaming tools to stay within a comfortable budget — especially for players who are new to online betting.

mybaji supports withdrawals to bKash, Nagad, Rocket, and Upay mobile wallets — the same methods used for deposits. Withdrawals to Dutch-Bangla Bank, BRAC Bank, and other local Bangladeshi bank accounts are also available for verified players. You must withdraw to an account registered in your own name; third-party withdrawals are not permitted. Keeping your registered payment details consistent with your KYC documents ensures the fastest processing times.

The minimum withdrawal amount on mybaji is ৳500 BDT. Withdrawal requests below this threshold cannot be processed. There is no fee charged by mybaji on standard withdrawals to bKash, Nagad, or Rocket — though your mobile wallet provider may apply their own transaction charges. mybaji strongly recommends completing your KYC verification before making your first deposit so that your first withdrawal is not delayed by a pending identity check.

Most mybaji withdrawals to bKash and Nagad are processed within 1–4 hours during business hours (9:00 AM–11:00 PM BST). Bank transfer withdrawals typically take 1–2 business days. Withdrawals submitted on public holidays or outside business hours are processed on the next working day. If your withdrawal is delayed beyond 24 hours with no update, contact [email protected] with your withdrawal reference number for a status check.

mybaji does not charge any fees on deposits or withdrawals from your account balance. However, third-party payment providers such as bKash, Nagad, and Rocket may apply their own standard transaction fees at the time of transfer — these are set by the payment provider and are outside mybaji's control. Check your mobile wallet app for the current fee schedule before initiating a large transaction, and factor this into your planned deposit or withdrawal amount.

mybaji offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and international ODIs featuring the Bangladesh Tigers. Available markets include match winner, top run scorer, top wicket taker, over/under totals, first innings score, method of dismissal, and live in-play betting with odds updating ball by ball. mybaji's cricket section is specifically designed for the South Asian market with BDT odds and local match scheduling in BST.

Yes — all slot games on mybaji use certified Random Number Generator (RNG) technology provided by the game studios themselves, which include Pragmatic Play, NetEnt, and Microgaming. RNG certification means each spin outcome is statistically independent and cannot be predicted or manipulated. The Return to Player (RTP) percentage for each slot title is published by the provider and reflects long-term theoretical payout rates — typically ranging from 94% to 97% on most popular titles available on mybaji.

Yes — mybaji's platform is fully optimised for mobile browsers and works on both Android and iOS devices without requiring any app download. Simply open your mobile browser, navigate to mybaji.app, and log in to access the full range of sports betting, live casino, slots, and crash games. The mobile experience mirrors the desktop version in functionality, with touch-optimised controls and fast loading even on standard 4G connections common across Dhaka, Chittagong, and other cities in Bangladesh.

Lucky Dice is mybaji's fast-paced dice prediction game where players bet on the outcome of a dice roll — choosing a number range or specific value before each round. The game uses a provably fair RNG to determine each result, and rounds complete in seconds, making it one of the quickest-play options on the platform. Lucky Dice is available 24/7 on mybaji with BDT stakes starting from ৳10 per round, and is especially popular with players who prefer short-session, high-frequency gameplay.

mybaji's live casino section features real-time games streamed from professional studios, hosted by live dealers. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Teen Patti, Andar Bahar, and Live Dragon Tiger — a strong mix designed for the South Asian market. Games are powered by Evolution Gaming and Ezugi, two of the most respected live casino providers in the industry. Tables operate around the clock and accept BDT bets, so players across Bangladesh can join a live table at any hour.

mybaji offers a welcome bonus on your first deposit — the bonus amount and percentage match are displayed on the promotions page at the time of your registration. To claim the bonus, you must opt in during the deposit process; bonuses are not awarded automatically unless stated otherwise. The welcome bonus applies to your first funded deposit above the minimum qualifying amount of ৳500 BDT. Full terms, including eligible games and wagering requirements, are published on the mybaji promotions page.

A wagering requirement (sometimes called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus balance converts to withdrawable real money. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in qualifying bets before that bonus can be withdrawn. mybaji clearly states wagering requirements for each bonus offer in the associated terms. Sports bets and casino games typically contribute at different rates — check the specific promotion page for the contribution breakdown.

Yes — mybaji periodically offers free spins as part of promotional campaigns, seasonal offers (such as Eid specials, Pohela Boishakh promotions, and Victory Day deals), and ongoing loyalty rewards. Free spins are typically awarded on selected Pragmatic Play or NetEnt slot titles and are credited to your account automatically when the promotion is active. Winnings from free spins are usually subject to a wagering requirement before withdrawal. Keep an eye on the mybaji promotions page for the latest free spins offers.

mybaji operates a loyalty programme that rewards consistent players with points, cashback offers, and exclusive promotions based on their activity level. As you accumulate play on sports betting, live casino, and slots, your loyalty tier advances — unlocking higher cashback percentages, faster withdrawal processing, personalised bonuses, and access to VIP events. Players in Dhaka, Chittagong, and major cities across Bangladesh who play regularly are eligible for tier upgrades. Contact [email protected] for details on your current loyalty status.

No — bonus funds on mybaji are subject to wagering requirements that must be met in full before any associated winnings can be withdrawn. Attempting to withdraw before completing the wagering requirement will result in the bonus balance being forfeited. However, your original deposit amount (the real-money portion) remains withdrawable at any time, subject to standard withdrawal terms. If you prefer not to be bound by wagering requirements, you may decline a bonus at the point of deposit and play with your real-money balance only.

mybaji is a safe and reliable online betting platform built specifically for the Bangladesh market. All player data and financial transactions are protected by SSL (Secure Socket Layer) encryption, the same standard used by major banks. Games are provided by internationally recognised studios using certified RNG technology. mybaji does not share player data with unauthorised third parties and maintains a strict privacy policy. Players are encouraged to review the mybaji Privacy Policy and Terms & Conditions for a full overview of the platform's security standards.

The minimum age to register and play on mybaji is 18 years. This rule applies to all players regardless of location within Bangladesh and applies to every product on the platform — sports betting, live casino, slots, and all other games. mybaji conducts age verification during KYC and reserves the right to request proof of age at any point. Any account found to belong to a player under 18 will be closed immediately, deposits returned, and any winnings forfeited in full.

You can set a daily, weekly, or monthly deposit limit on your mybaji account by contacting the support team at [email protected] with the subject line "Deposit Limit Request." Specify the period (daily / weekly / monthly) and the BDT amount you wish to set as your maximum. Limits take effect immediately and cannot be increased for the corresponding cooling-off period (24 hours for daily, 7 days for weekly, 30 days for monthly). Reducing a limit always takes effect straight away. Setting a deposit limit is one of the most effective tools for maintaining healthy gambling habits.

Self-exclusion from mybaji is available to any player who feels that gambling is negatively affecting their life. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request." Available periods are 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be closed within one business day of the request being received — no cooling-off delay applies. Your remaining real-money balance will be returned to your bKash or Nagad account within five business days. All marketing communications stop immediately upon exclusion.

Yes — mybaji offers a time-out feature that temporarily suspends your account without closing it. Available time-out periods are 24 hours, 7 days, 30 days, and 90 days; custom durations are also available on request. During a time-out you cannot log in, deposit, or place bets. Your account balance is preserved and automatically reactivated once the period ends. A time-out cannot be cancelled early — this is intentional. To activate a time-out, contact [email protected] with the subject line "Time-Out Request" and specify your preferred duration.