Responsible Gaming
at mybaji
mybaji is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming tools help you stay in control — set limits, take breaks, and seek support whenever you need it.
18+ Age Verification
mybaji enforces strict age verification at registration and during KYC. No player under 18 years of age may open an account or place a bet on the mybaji platform.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your mybaji account in BDT. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours.
Session Time Limits
Use mybaji's session timer to receive alerts when you have been playing for a set duration. Staying aware of time spent is a key part of responsible gambling.
Time-Out Periods
Take a structured break from gambling by activating a time-out on your mybaji account for 24 hours, 7 days, 30 days, or a custom period of your choice.
Self-Exclusion
If you feel gambling is becoming a problem, you can request permanent or long-term self-exclusion from mybaji. Your account will be closed and you will be prevented from re-registering.
24/7 Support
mybaji's support team is available around the clock. If you or someone you know is experiencing gambling-related difficulties, contact [email protected] at any time.
Our Commitment to Responsible Gaming
At mybaji, responsible gaming is not a footnote — it is a core value woven into every aspect of how we operate. We believe that online betting and casino games should be a source of entertainment and excitement, not financial hardship or personal distress. Our platform is built for players in Bangladesh who engage with sports betting, live casino, slots, and crash games as a leisure activity within their means.
mybaji is committed to providing every registered player with the tools, information, and support they need to maintain healthy gambling habits. We actively monitor player behaviour for signs of problem gambling, and we take prompt, confidential action when our systems or support team identify a player who may be at risk.
We also recognise that gambling can become harmful for a small proportion of players, and we take that responsibility seriously. Our responsible gaming framework covers age restrictions, spending controls, session management, time-out periods, self-exclusion, and access to professional support organisations. Every player who uses mybaji deserves a safe experience — and we are committed to delivering that.
Age Restriction — 18+ Only
mybaji strictly prohibits any person under the age of 18 from registering an account, making a deposit, placing a bet, or playing any game on the platform. This rule applies to all players across Bangladesh, regardless of the type of game or the amount being wagered.
Age verification is conducted at the point of registration, where players are required to confirm their date of birth. Before any withdrawal is processed, mybaji conducts a full KYC (Know Your Customer) identity check. This process requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — to confirm that they are 18 years of age or older.
Any account found to belong to a player under 18 years of age will be closed immediately. Any deposits made will be returned, and any winnings generated will be forfeited. mybaji takes underage gambling extremely seriously and cooperates fully with any legal process relating to underage account access.
Protecting Young People
If you share a device or household with young people, mybaji strongly recommends the following steps to prevent underage access to online gambling:
- Always log out of your mybaji account when you have finished your session.
- Do not save your mybaji login credentials in shared browsers or on shared devices.
- Consider using parental control software to block access to gambling websites on devices used by children.
- Keep your mybaji account details, debit cards, and mobile banking apps (bKash, Nagad) private and inaccessible to minors.
Deposit Limits
One of the most effective tools for maintaining control over your gambling spend is a deposit limit. mybaji allows every registered player to set a maximum deposit amount in BDT across three time periods. These limits restrict how much money you can add to your mybaji account within the selected period, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or card.
| Limit Type | Period Covered | Takes Effect | Increase Delay |
|---|---|---|---|
| Daily Limit | Rolling 24 hours (BST) | Immediately | 24 hours |
| Weekly Limit | Monday–Sunday (BST) | Immediately | 7 days |
| Monthly Limit | Calendar month (BST) | Immediately | 30 days |
How Deposit Limits Work
When you set a deposit limit on your mybaji account, the new lower limit (or first-time limit) takes effect immediately. This means you cannot bypass it by cancelling and re-setting the limit — mybaji's system enforces a mandatory cooling-off period before any upward change to a limit can come into effect. Reducing a deposit limit, however, always takes effect immediately.
To set or adjust your deposit limits, contact the mybaji support team at [email protected]. A member of the team will process your request and confirm the new limits by return. mybaji recommends setting a deposit limit that reflects your personal entertainment budget — an amount you would be fully comfortable losing, with no impact on your essential household expenses.
Time-Out Features
A time-out is a short-term break from gambling. mybaji's time-out feature allows you to temporarily suspend your account for a defined period, during which you will not be able to log in, deposit, or place any bets. Time-outs are a useful tool when you feel you need a break but do not wish to permanently close your account.
Available Time-Out Periods
Custom time-out durations are also available on request. During an active time-out, mybaji will not send any promotional emails or SMS messages to your registered contact details. Your account balance is preserved and will be accessible again once the time-out period expires.
Session Time Alerts
In addition to full time-outs, mybaji provides session duration alerts. You can configure your account to receive a notification after you have been actively logged in and playing for a set number of minutes or hours. This prompt reminds you to take a short break, review your session activity, and decide consciously whether you wish to continue. Session alerts are a lightweight but effective tool for maintaining awareness of how long you have been gambling in any single sitting.
Self-Exclusion
Self-exclusion is a formal, longer-term commitment to stop gambling. Unlike a time-out, self-exclusion is designed for players who have recognised that gambling is causing them real harm and who need a firm, enforceable barrier between themselves and the platform. mybaji takes self-exclusion requests with the utmost seriousness and processes them as a priority.
Need to Self-Exclude?
If gambling is negatively affecting your finances, relationships, mental health, or professional life, self-exclusion is the right step. Contact mybaji's support team at [email protected] with the subject line "Self-Exclusion Request". Your account will be closed within one business day. No cooling-off period applies — your request is acted upon immediately.
Self-exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During the exclusion period, mybaji will make every reasonable effort to ensure you cannot open a new account or circumvent the exclusion. All promotional communications will stop immediately upon exclusion.
What Happens After Self-Exclusion
- Your mybaji account is closed and your session is terminated immediately.
- Your remaining account balance (excluding any bonus funds) will be returned to your registered bKash or Nagad account within 5 business days.
- mybaji will flag your identity details to prevent re-registration during the exclusion period.
- All marketing communications — including BPL promotions, Eid offers, and Pohela Boishakh specials — will be suspended immediately.
- After the exclusion period ends, re-activation requires a fresh written request and a mandatory 24-hour reflection period before the account is re-opened.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. mybaji encourages all players to regularly reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem rather than a leisure activity.
Behavioural Warning Signs
- Spending more money on gambling than you originally planned or can afford.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Increasing bet sizes over time to experience the same level of excitement or thrill.
- Difficulty stopping or stepping away from a gambling session even when you intend to.
- Thinking about gambling frequently when you are not playing — planning future sessions, replaying past bets.
- Borrowing money, selling possessions, or taking loans to fund gambling activity.
- Hiding gambling activity from family members, friends, or colleagues.
- Neglecting work, studies, family responsibilities, or personal health because of gambling.
- Feeling anxious, irritable, or depressed when unable to gamble or after losing a session.
- Using gambling as a way to escape stress, emotional difficulties, or personal problems.
Support Resources
If you feel that gambling is affecting your wellbeing, your finances, or your relationships, help is available. mybaji encourages any player in Bangladesh who is struggling to reach out — to our own support team or to a dedicated support organisation. You do not have to be in crisis to seek guidance; early support is always more effective.
mybaji Support Team
mybaji's support team is available 24 hours a day, 7 days a week. For responsible gaming concerns, account restrictions, deposit limit requests, time-out activation, or self-exclusion, contact us at [email protected]. All responsible gaming enquiries are handled in strict confidence and prioritised by our dedicated player protection team.
Talk to Someone You Trust
Speaking openly with a trusted family member, friend, or religious counsellor about a gambling concern can be an important first step. In Bangladeshi communities, family and community networks play a significant role in support. You do not need to face this alone — sharing the problem is often the beginning of resolving it.
Professional Counselling
Trained counsellors and mental health professionals can provide structured support for gambling-related issues. Cognitive behavioural therapy (CBT) has a strong evidence base for treating problem gambling. If you are in Dhaka, Chittagong, Sylhet, Khulna, or any major city in Bangladesh, speak to a qualified mental health practitioner or your primary care physician for a referral.
Kaan Pete Roi — Emotional Support Helpline
Kaan Pete Roi is a Bengali-language emotional support helpline available to people experiencing distress. While not exclusively a gambling helpline, their trained volunteers can listen and provide guidance to anyone going through a difficult period — including those affected by gambling-related financial or emotional stress.
National Mental Health Institute (NIMH), Dhaka
The National Mental Health Institute at Dhaka's Sher-e-Bangla Nagar provides psychiatric and psychological services to the public. If gambling has reached a point where it is causing significant mental health distress, NIMH offers professional assessment and treatment pathways. Access is available through referral or self-referral.
Safer Gambling Tips
The vast majority of mybaji players enjoy cricket betting, live casino, and slots purely as entertainment. Keeping gambling enjoyable long-term comes down to a few consistent habits. mybaji recommends the following practical guidelines to all players.
Before You Play
- Set a budget. Decide on a fixed BDT amount you are comfortable spending before you log in. This should be money you can afford to lose entirely without any impact on rent, food, bills, or family commitments.
- Set a time limit. Decide how long you intend to play before you start. Use mybaji's session alert feature to receive a reminder when that time is up.
- Check your mindset. Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Decisions made in these states are rarely good ones, and gambling losses will compound rather than relieve negative emotions.
While You Play
- Never chase losses. If you have reached your session budget, stop. Chasing losses is the single most common route to significantly exceeding your planned spend.
- Treat winnings as a bonus. Winnings are never guaranteed. Treat any positive outcome as a pleasant bonus, not as expected income.
- Take regular breaks. Step away from the screen every 30-45 minutes. Grab a drink, stretch, and reset before deciding to continue.
- Keep track of your deposits. mybaji's transaction history shows every deposit and withdrawal you have made. Review it regularly to stay aware of your actual spend over time.
After Your Session
- Log out completely. Always log out of your mybaji account after each session, especially on shared or mobile devices.
- Reflect on your session. Did you stay within your planned budget and time limit? If not, consider why and whether a deposit limit or session alert would help next time.
- Never borrow to gamble. If you find yourself considering borrowing money — from friends, family, or any financial service — to fund gambling, this is a serious warning sign that requires immediate action.
Play Smart. Stay in Control.
mybaji is here to provide a safe, enjoyable betting experience for players across Bangladesh. Explore our games responsibly — and remember, our support team is always available if you need us.